At Lumivo, we want our customers to have a great shopping experience. If you receive a damaged, defective, or incorrect product, please contact us and we will assist you.
Return & Refund Conditions
Products must be reported within 7 days of delivery.
The product must be unused and in its original condition.
A clear photo or video may be required for damaged or incorrect items.
Refund or replacement requests will be reviewed and processed after verification.
Non-Refundable Items
Refunds may not be available for:
Products damaged due to customer misuse.
Used or opened products without a quality issue.
Items that do not meet our return conditions.
Refund Processing
Once your request is approved, we will process your refund or replacement as soon as possible.
For any refund-related questions, please contact our support team.
Thank you for choosing Lumivo.
